Job Description

At Teaspoon, we pride ourselves on using nothing but the freshest ingredients. We brew each cup to order, always made with love. Join a family that cares about the team as much as our guests. Let's change the world together one Teaspoon at a time.

Teaspoon Cafe   

Do you share our passion for tea and boba? At Teaspoon, we're dedicated to using only the freshest ingredients, brewing each cup to our customer's unique preferences, and infusing every creation with love. Join our family, where we prioritize our team just as much as our guests. Together, let's make a difference, one Teaspoon at a time. 

Job Summary & Mission  

This role plays a pivotal part in Teaspoon's success by overseeing a team of baristas to cultivate and uphold the Teaspoon Experience for our customers and partners. As a store manager, you will regularly exercise discretion in managing the store's overall operation. This includes supervising and directing the workforce, making staffing decisions such as hiring, training, evaluating, and scheduling, ensuring customer satisfaction and product quality, managing the store's financial performance, and upholding safety and security standards. The incumbent is expected to embody and uphold Teaspoon's guiding principles in all actions and decisions. 

Summary of Key Responsibilities  

As a Store Manager at Teaspoon, you will play a crucial role in leading and managing the store team to ensure operational excellence and deliver an exceptional customer experience. Key responsibilities and essential job functions include: 

Leadership:  

• Set clear goals for the work group, develop organizational capability, and model collaborative work dynamics. 
• Demonstrate a calm demeanor during periods of high volume or unusual events, ensuring smooth transitions to maintain store operations and set a positive example for the team. 
• Foster a customer-first attitude by training and holding baristas accountable for delivering exceptional customer service. 
• Drive the implementation of company programs through the development of action plans and direct motivation and instruction to the store team. 
• Manage with integrity, honesty, and a commitment to promoting the culture, values, and mission of Teaspoon. 
• Plan, identify, communicate, and delegate appropriate responsibilities and practices to the store team to ensure a smooth flow of operations. 
• Provide coaching and direction to the store team, encouraging them to act and achieve operational goals. 
• Constantly review the store environment and key business indicators to identify problems, concerns, and opportunities. 

Planning and Execution:  

• Develop strategic and operational plans for the work group, manage execution, and measure results. 
• Monitor and manage store staffing levels to ensure barista development and talent acquisition, achieving and maintaining store operational requirements. 
• Utilize existing tools to identify and prioritize communications, ensuring clear, concise, and accurate communication to the store team for effective operations. 

Business Requirements:  

• Ensure adherence to applicable wage and hour laws for nonexempt partners and minors. 
• Solicit customer feedback and proactively research local markets to understand customer and community needs. 
• Utilize operational tools such as Scheduling Software, Monthly Status Report, Quarterly Business Review, cash management, and inventory management to achieve operational excellence. 
• Utilize management information tools and analyze financial reports to identify and address trends and issues in store performance. 

Barista Development & Team Building:  

• Actively manage the store team through regular performance assessments, feedback sessions, and goal setting. 
• Challenge and inspire the store team to achieve business results. 
• Ensure team members adhere to legal and operational compliance requirements. 
• Recognize and reinforce individual and team accomplishments through creative and effective methods. 
• Utilize and demonstrate effective management principles and practices to create and maintain a positive team culture.

Job Knowledge, Skills, and Abilities:  

• Demonstrated ability to independently manage store operations. 
• Effective management in a fast-paced environment, handling multiple situations simultaneously. 
• Proficiency in managing resources to ensure established service levels are consistently achieved. 
• Adaptability and strong problem-solving skills, capable of working with minimal supervision. 
• Knowledge of customer service techniques, emphasizing a customer-service environment. 
• Familiarity with supervisory practices and procedures. 
• Strong organizational and planning skills. 
• Excellent operational skills in a customer-service setting. 
• Effective team building and leadership skills. 
• Clear and concise communication abilities, both orally and in writing. 
• Proven leadership skills, including the ability to coach and mentor others. 
• Capacity to plan and prioritize workload efficiently. 
• Discretion and ability to handle confidential and sensitive information. 

KEY REQUIREMENTS:  

• Minimum of 1 year of experience managing a fast-paced, high-volume, customer service-oriented business, preferably in food service or retail. 
• Demonstrated experience in managing the financial health of retail operations, including P&L oversight, revenue generation, and cost management. 
• Track record of creating an inclusive and dynamic team and work environment. 
• Proactive, self-starter capable of working independently and collaboratively within a team. 
• Strong business acumen and understanding of operational dynamics. 
• Proven ability to recruit, motivate, train, and retain team members effectively. 
• Excellent verbal and written communication skills. 
• Strong organizational and time management abilities. 

Flexible Work Schedule:  

• Store Managers must work a minimum of 20-40 hours a week. 
• Store Managers must be able to work all shifts, weekends and holidays. 
• Schedule may vary based on business demands.

Essential Physical Requirements  

Candidates must demonstrate the ability to: 

• Operate a variety of machines, tools, and equipment as required for the job. 
• Maintain visual acuity to make general observations regarding safety and accuracy of work. 
• Remain in a stationary position for a minimum of 3 hours during work shifts. 
• Stand, walk, stoop, and kneel as necessary to perform job duties. 
• Lift objects weighing up to 50 pounds intermittently and repetitively lift objects weighing 3 pounds to shoulder height. 
• Utilize hand dexterity to grasp, finger, and reach items. 
• Express or exchange information verbally as needed for job-related communication. 

  Additional Requirements:  

• Have a reliable method of transportation for catering events, bank runs, etc. 
• Proficient in using email, Google Workspace, and Microsoft Office. 
• Positive and professional attitude. 
• Strong communication skills with the ability to work cohesively with all levels of management, all departments, and all co-workers in a team environment. 

Note: This job description is not exhaustive and does not imply that these are the only duties to be performed by the employee in this position. Employees may be required to undertake additional job-related duties as assigned by their supervisor.  

Compensation  

$26-$30 hourly rate - Based on experience

This position qualifies for participation in the Teaspoon Bonus Program, where Store Managers are rewarded based on PNL metrics. 

 This is a dynamic and rewarding leadership role for individuals passionate about tea, boba, and creating a positive impact within the community. Join us at Teaspoon, where we value teamwork, excellence, and a customer-centric approach to business. If you meet these requirements and are eager to contribute to our team's success, we encourage you to apply. Thank you for considering this opportunity with us. We look forward to reviewing your application. 

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