Job Description

What you’ll need to succeed as a Senior Manager, Quality at XPO

Minimum qualifications:

• Bachelor's degree or equivalent related work or military experience 
• 5 years of experience and skills 
• Available to travel up to 50% of the time 

Preferred qualifications:

• Bachelor’s degree in Transportation, Distribution or Logistics, or 4 years of related work or military experience 
• 2 years of supervisory experience 
• LTL industry experience  
• Positive attitude with the ability to multitask and motivate your team 
• Exceptional leadership, communication and administrative skills  

About the Senior Manager, Quality job

Pay, benefits and more:

• Competitive compensation package
• Full health insurance benefits available on day one
• Life and disability insurance
• Earn up to 13/15 days of PTO over your first year
• 10 paid company holidays
• 401(k) option with company match
• Education assistance
• Opportunity to participate in a company incentive plan

What you’ll do on a typical day:

• Communicates the vision for and leads project/performance improvement and quality within the Region ensuring key stakeholders are bought in and aligned.
• Partners with Region leadership teams to improve the execution of key quantifiable objectives, such as touches per charged damage, percent delivered damage, on-time service, and damage frequency as well as other metrics relevant to the initiative or project.
• Acts in an advisory role to all service centers, staff, and leaders in the assigned Region.
• Coaches staff and leaders across a variety of roles responsible for achieving performance improvement and building improvement capability.
• Facilitates process improvement activities within the Region and mentors/coaches staff on process improvement principles.
• Implements, oversees, and continuously improves systems, processes, and standard work to drive the successful management of the network.
• May assist the Sr. Director, Operations with technical, professional, business, budget and process decisions and ensures in the assigned Region that all decisions are accomplished according to schedule, scope, quality, and budget guidelines.

Senior Manager, Quality  are required to:

• Demonstrated knowledge of supply chain management techniques and processes.
• Demonstrated experience in process improvement methodology, analytics, change management/organizational development, program development and planning, project management.
• Demonstrated business knowledge (business functions, processes, procedures, goals, objectives, measures, metrics, internal self-assessment processes, etc.).
• Experience in supply chain or transportation.
• Less-than-Truckload (LTL) experience, preferably in a leadership role.
• Availability to travel up to 50% of the time.
• Lift objects of various shapes, sizes and weights to 50 lbs. frequently and greater than 75 lbs. occasionally
• Reach (including above your head), bend, climb, push, pull, twist, squat and kneel
• Walk and stand for extended periods on a loading dock that is not climate-controlled and may be slippery
• Work outside in inclement weather

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO. 

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. 

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification. 

Review XPO's candidate privacy statement here .

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