Job Description

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom.

The Corporate Information Services Department is seeking a dynamic and talented Sr. Computer Operator

The Sr. Computer Operator performs the duties of a Sr. Computer Operator, demonstrates a more in depth understanding of the job flow in the IBM System i system. Has some understanding of system security, is able to troubleshoot system issues with IBM’s guidance. Performs duties necessary to monitor and ensure correct operation of all Servers and Hardware within the UHS Corporate Data Center. During non-business hours, monitors all OpenLink interfaces to ensure there is proper communication at all times and performs first level support. Trains new Computer Operators and or other less experienced operators.

Key Responsibilities include:

• Monitors the operation of all servers, hosts systems and network components to ensure proper functioning and availability to end-users.  Utilizes various monitoring tools provided to review system console messages, event logs, e-mail alerts and audible alarms from the data center environment.
• Responds to error conditions on monitored systems and servers by entering message responses or operating system commands from the keyboard or performing other actions as appropriate, such as mounting storage media, per established procedures. Is able to trouble shoot IBM System i issues with IBM’s guidance. 
• Demonstrates an understanding of system security in order to provide first-level support following established procedures, to end-users having connectivity issues to the IBM System i system and report or printing issues.
• Is able to perform IBM System i system and user backups. Mounts and unloads backup media as needed to complete backup/restore operations.  Assists in the BRMS tape management by filling out backup logs, off-site storage manifests and keeps track of the storage containers.  
• Maintains various Operational logs as required by the manager. 
• Contacts vendors and assists service personnel to affect repair on damaged or malfunctioning computing or network equipment, or data center environment and mechanical systems.  Does not perform work, which requires specialized skills, training or certifications, such as but not limited to electrical work, heating or air conditioning.  Does not require performing work requiring unassisted lifting, carrying or support of large or heavy (over 30 pound) objects while assisting in the service of any such systems. 
• Trains new Computer Operators or other less experienced ones.
• Occasionally lifts pushes or carries boxes or containers containing data media, general office supplies, small parts and tools, computing equipment or network equipment (up to 30 pounds) may be required. 
• Monitors and performs first level support during non-business hours supporting all Cerner OpenLink Interfaces. Opens appropriate help desk tickets and escalates issues to on-call personnel as needed.
• Performs walk-throughs of the Data Center to ensure that all devices and systems are in proper working order, escalates any issues found to appropriate personnel.
• Monitors the server status utilizing software provided for this purpose, also monitors the e-mail alerts that come in for server issues and submits a help desk ticket to escalate them.
• Understands and performs all other duties according to UHS Service Excellence Principles, policies, procedures, and ethical behavior guidelines.

Position Requirements:

• High School Diploma or equivalent required.
• Working knowledge of the operation of multiple computing systems such as IBM System i and Microsoft Windows-based PCs and servers.
• Working knowledge of wide area and local area network sufficient to recognize and respond to network related trouble.
• Familiar with Microsoft Word, Excel and Outlook sufficient to create or edit basic documents or open and navigate through existing documents for reference to instructions.
• Strong verbal and written communications skills to speak and correspond with customers and colleagues.
• Strong customer service skills with ability to remain professional and courteous in stressful situations.
• Duties are performed during an assigned 8-hour shift and may vary depending upon the shift and system work schedule. Shifts are defined as follows:
• May be required to work scheduled company paid holidays or during inclement weather.
• May be required to work other shifts in order to provide coverage for other Operators, as needed. 
• May be required to work extra hours as needed to support IS Operations or attend training.

Shift: Saturday and Sunday 7:00am to 4:00pm ET

*UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc.

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries.  We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: or 1-800-852-3449 .

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