Job Description

Bostonian Transport - Customer Service Representative

Are you passionate about providing exceptional service and ensuring customer satisfaction? Do you thrive in a fast-paced environment where your communication skills shine?

Bostonian Transport, your Trusted Transport Partner, is seeking a highly skilled and motivated Customer Service Representative to join our dedicated team. As a key player in the logistics and roadside assistance industry, you will have the opportunity to work with a dynamic team committed to delivering timely and efficient solutions to meet our customers' transportation needs.

Main Responsibilities of a Customer Service Representative

• Serve customers by providing all necessary service and product information.
• Resolve service and product problems.
• Ensure customer satisfaction and a pleasant user experience.
• Answer service and product questions to attract potential customers.
• Recommend other services and products based on known information.
• Record and update account information, maintain customer records.

Customer Service Representative Job Description

• Be the first line of contact with customers, showing dedication and understanding of the importance of exceptional service.
• Utilize organizational and communication skills to build trust and provide top-notch customer service.
• Recommend potential services and products to management based on customer needs and information.

Customer Service Representative Job Requirements

• Multitasking
• Analyzing information
• Resolving conflict
• Phone skills
• Listening
• Documentation skills
• Market Knowledge
• Problem-solving
• Quality focus
• Communication skills
• Product knowledge
• Customer service

Location: Boston, Massachusetts

If you are ready to be a part of a fun and loving team that values your contributions and offers flexible remote work options, paid time off, health and dental insurance, 401k, and even a signing bonus, apply now to Bostonian Transport!

Your Trusted Transport Partner
Dedicated to exceptional service in logistics and roadside assistance across Massachusetts.
Towing & Transport is a trusted transport and logistics company dedicated to providing reliable services that meet your transportation needs. We understand that whether it's towing a vehicle or handling logistics for a larger operation, you need a partner you can count on. Our experienced team is committed to delivering timely and efficient solutions, ensuring your assets are safely transported to their destination. With a focus on customer satisfaction, we pride ourselves on our professionalism and attention to detail. When you choose Towing & Transport, you can rest assured knowing your transportation needs are in capable hands. Let us help you navigate your logistics challenges with ease and confidence.

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